Cancellation & Refund Policy

Last updated: September 2026

Thank you for buying from https://bapuji.in/. We are committed to customer satisfaction. Please read our cancellation, return, and refund policies carefully.

1. Order Cancellation

You can request to cancel an order within 24 hours of placement or before dispatch by emailing us at info@bapuji.in.
If the order has already been handed over to the courier partner, it cannot be canceled. You may refuse delivery upon arrival.

2. Return & Replacement Conditions (7 Days Window)

We offer a 7-Day Return & Replacement Policy from the date of delivery under the following conditions:

Damaged / Leaked Goods: Product packaging is broken, physically damaged, or damaged in transit.
Incorrect Product Delivered: The delivered item differs from what was ordered.
Expired / Defective Product: Chemical or bio-fertilizer received past expiration date.

Requirement: Customers must record an unboxing video or capture clear photos of the damaged item and notify us within 7 days. Sealed agrochemical bottles or packs that have been opened or used cannot be returned due to safety rules.

3. Refund Processing & Timelines (Mandatory PG Clause)

Prepaid Orders: Once a return or cancellation is approved, the refund will be credited back to your original source of payment (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 working days.
Cash on Delivery (COD) Orders: Refunds for approved COD returns will be transferred directly to your Bank Account via NEFT/IMPS or UPI ID within 5 to 7 working days after receiving bank details from the customer.

4. Contact Support for Refunds

To raise a return or refund request, please email us with your Order ID and supporting images/video:

Bapuji Customer Support
Address: 12 No., Taktipur, Takipurabad, Kakdwip, South 24 Parganas, West Bengal, India – 743347
Email: info@bapuji.in
Website: https://bapuji.in/